Testimonials
J – 4/10/2012 Topnotch. Provides actionable knowledge & honest service Run by owner Michael and his wife, shop recognizes that high quality service pays off in the end: they match customers to the right watches, which means providing advice, not just persuasive sales talk; and they back-up quality watches with genuine warranty service. A year ago, Michael helped me find a watch in my price range which fit my style–no easy task. Try buying a watch, (there are lots of variables. And few want to spend hours on research.) Later I discovered, a friend bought nearly the same watch in Switzerland and paid 20% more for it–indicating not just that the prices are good, but also that the watch was a good functional and aesthetic fit. In the summer, the watch malfunctioned and even though I lost the box, receipt and warranty card, the owner, remembering me, stood behind the product and sent the watch to be repaired. Then after discovering that the watch could not be perfectly repaired, he sent the watch to Switzerland and got it replaced. I paid only a nominal …Run by owner Michael and his wife, shop recognizes that high quality service pays off in the end: they match customers to the right watches, which means providing advice, not just persuasive sales talk; and they back-up quality watches with genuine warranty service. A year ago, Michael helped me find a watch in my price range which fit my style–no easy task. Try buying a watch, (there are lots of variables. And few want to spend hours on research.) Later I discovered, a friend bought nearly the same watch in Switzerland and paid 20% more for it–indicating not just that the prices are good, but also that the watch was a good functional and aesthetic fit. In the summer, the watch malfunctioned and even though I lost the box, receipt and warranty card, the owner, remembering me, stood behind the product and sent the watch to be repaired. Then after discovering that the watch could not be perfectly repaired, he sent the watch to Switzerland and got it replaced. I paid only a nominal shipping charge–after all, I lost the warranty card, box and receipt. I highly recommend Prime Time, and would direct people interested in buying watches away from big box stores to this shop which can give important advice, (e.g. the crystals scratch on these brands; the 50 meter guarantee is exaggerated on this brand etc.), and which stands behind its products
Michael
Watch was delivered at 0945 this morning! I couldn’t believe it! It is truely awesome and I am so blessed to get it. I am really really pleased with the watch but also pleased with our trade deal and your service. It was all so easy. I actually enjoyed the process. Let’s consider this a done deal.
Thanks again.
Bart
Hi Michael,
Thank you for shipping my Suunto to me here in Vancouver Canada. I couldn’t believe it made it across the Continent in one day!
It was easy and fun to track it on its journey through the USPS website. Nice touch also setting the time on the watch to my time zone.
Fred, Vancouver, Canada
Hello Prime Time UTC,
Michael and Prime Time UTC have been extremely accomodating, understanding and professional. They recognize the importance of customer service, and being flexible, and as a result, I have no hesitation about recommending this company.
Regards,
Hans, San Francisco
Michael,
I wanted to write you a note with regard to the excellent service and quality of the Ball Watch I received. The watch was even better than promised and has been the topic of many recent conversations in my travels. I would describe my buying experience as the best I’ve had of any online purchase I’ve made. That’s saying a lot as I’m a typical guy and hate to shop anywhere but online for the most part. The other thing I would like to highlight has been the service after the purchase. Michael has been attentive, even better, a great knowledge base for questions and even some additional straps after my purchase. If anyone had any worry or hesitation about buying a very expensive watch on the internet — I would say only do it at Prime Time UTC; you can trust these folks….
Thank you,
Steve , Seattle, WA
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Krista H.
San Diego, CA
3/26/2010
Michael was kind, he gave good service–thank you.